Types of Support
Milestone offers our customers support agreements containing many options to fit their business model, SLA, and budget regardless of organizational size. The mission of Support is for the Milestone core team to advise, support, and facilitate the professional services and resources needed to:
- Provide tier-appropriate technical support for the EPPM implementation.
Support ongoing Organizational Change Management including Coaching & Mentoring, Education & Culture Building activities.
- Provide EPPM planning for the client organization’s evolutionary adoption of EPPM functionality.
Our Customer Support Center website allows our customers to stay updated with announcements, faq's, references to software bugs and fixes, product tips and tricks, and open support requests with our Helpdesk. Customers can submit support requests directly by emailing firstname.lastname@example.org or by logging in to our Customer Support Center website at