Stuck on a
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with Project?
Get fast support and complex troubleshooting for Microsoft Project Online, Server, and Desktop. Guaranteed.
14,600 Support Tickets Resolved
(and counting)
The Support You Need
The Way You Need It.
Priority Support
Get priority service and same-day support, right when you need it with any of our Priority Support packages. Choose the package that works best for you—and upgrade to a higher plan anytime you need.
Not sure which package is right for you?
Or need more hours than you see listed? We’re glad to help. Schedule a free support consultation.
Can you really get your first support ticket for free? Absolutely. Here’s what you need to know.
What’s the catch?
There’s no catch. You don’t need to enter a credit card or start any commitment to receive this offer. Just enter your question and we’ll get you an answer. We want you to experience how fast and supportive our team is—so you’ll know where to come for help the next time you need it. Enjoy!
What’s included?
Basically, if our team can solve your issue within one hour, you won’t pay a dime. We’ll diagnose your Microsoft Project, Project Server, or Project Online issue and provide guidance to help you resolve it—including helpful recommendations, troubleshooting steps, and resources.
What’s not included?
If your issue will require more than one hour for our team to solve, we’ll alert you right away. At that point, you can decide if you’d like a quote for your project or if you’d like to give us a different issue for your First Ticket Free offer. (Or both!)
Also, while we are happy to help you with everything you need, this free ticket doesn’t include custom development or coding, deep-dive performance tuning, data recovery or migrations, integrations with other systems, or step-by-step training sessions. If you need any of those things, we can provide you with pricing. We’ll do our best to solve your issue with this free support ticket, but please be aware that some complex problems might need more extensive support.
Who can take advantage of this?
This free ticket is just for new customers (one ticket per company). If you need more help or have colleagues with questions, you’ll want to check out our paid support options.
How quickly will you hear back from us?
We can’t promise we can get your issue resolved the same day you submit it but, at the very least, we’ll respond to confirm we’ve received your ticket (as long as that day is a business day in the U.S.), and we’ll let you know when you can expect to hear back from us. Our support team is fast, and we’ll get back to you quickly.
Any other important details?
This offer is limited by our team’s capacity. If we have a deluge of support tickets all at once, our response time may be slightly longer. But, as always, we’ll let you know and we’ll keep you posted!
And, just so you know, we might change or end this offer at any time—but we’ll honor it for your request, once it’s submitted.
Where can you get priority support?
Our Priority Support Packages ensure you’ll be at the front of the line with any question you submit!
